Contents
- 1. General provisions
- 2. How the service works: nuances, damage detection, compensation
- 3. Situations where damage is compensated
- 4. Situations where there is no compensation for damage
- 5. The financial side of the issue: how compensation is calculated
- 6. The period of time when the service is valid
- 7. Franchise
- 8. Compensation for damage: developed technology
- 9. How the damage is assessed: what guides the calculations
Carfast.express company offers auto insurance upon delivery. If there is an unpleasant situation when the car is damaged during the transfer from the USA to your country, the losses will be reimbursed. Compensation applies to vehicles whose auction price does not exceed 75 thousand dollars. Car insurance, the price of which is more than 75 thousand dollars, occurs according to other standards and coordination. You can always consult by leaving a request to our managers.
1. General provisions
The program launched by Carfast.express, which guarantees full disclosure of damages, is valid in several cases. Compensation is provided for:
- vehicle damage during transportation, if the sea route between the States and the port;
- vehicle damage during unloading and loading at the port.
Thanks to this program, our customers are protected from additional costs if something goes wrong during the transaction and the car gets damaged during the transfer. It is absolutely impossible to say that nothing will happen to them when cars are delivered from the USA to your country.
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Often problems still arise, therefore, in addition to «native&кaquo; damages, cars arrive with broken windows, scratches. Perhaps the cars are loaded carelessly in an American port or the cars are poorly secured during the transfer and they are too chatty during a transatlantic journey. But the fact remains – that there is often damage.
However, with Carfast.express, you don't have to worry about a secure delivery of cars from the USA. We protect the interests of our clients and, within the framework of the financial loss compensation program, we must act fairly if there are problems with the vehicle while traveling across the Atlantic to your country.
2. How the service works: nuances, damage detection, compensation
The service «Compensation for damages&кaquo; is available to all customers, if they want it, at the time of drawing up the contract for the purchase of a car. If the customer agrees to this service, the actions of the employees of Carfast.express are as follows. In an American port, they photograph the car from different angles so that it can be clearly seen in what condition it is before loading onto a merchant ship, i.e. in the form in which it was purchased by the client. So it is clearer which damages were initially, and which appeared during the transfer.
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When the vehicle reaches the shores of your country, a thorough inspection of the vehicle in the port begins again. The car is unloaded and its condition is immediately photographed in order to then understand how much the car has suffered during an international trip. If specialists discover new damages – the client receives compensation to restore only these damages, and not all of them that were originally recorded back in the States.
3. Situations where damage is compensated
The client, at his own request, issues the service of compensation for damage or refuses it at the time of conclusion of the contract with our company. There are three types of situations when the client can use all the features of the service if he previously agreed to it:
- The damage is compensated if the cargo is lost, completely or partially damaged, irretrievably destroyed, due to circumstances, with the exception of situations specified in the accompanying documentation when concluding a Contract for the provision of this service.
- The damage is compensated if an emergency situation has occurred, expenses have arisen in order to save and not lose the cargo for various reasons, the exceptions are the cases specified in the accompanying documentation to the Service Agreement.
- Expenses associated with the rescue of cargo, the establishment of the amount of damage and actions aimed at reducing it. In connection with the prescribed provisions of the Contract, compensation for damage occurs.
4. Situations where there is no compensation for damage
It is not necessary to count on compensation for damage in several cases:
- the photos of the car taken at the American port during its loading do not show that there is damage to these parts of the car;
- thresholds, bottom, tires, wheels are damaged during unloading operations;
- the vehicle was damaged by fasteners when it was in the container: belts, chains, etc.;
- the car's windshields were damaged due to the fact that the trunk and hood were not secured;
- mold was noticed in the cabin.
5. Financial side of the issue: how compensation is calculated
If the cargo is completely destroyed, 100%-130% of the cost of the vehicle will have to be compensated. In other cases, the amount is calculated, which is equal to the cost of eliminating the specific damage acquired during the transfer. The service, which allows for 130% compensation for damage, has several subtleties:
- the full cost of the cargo is reimbursed;
- simple, transfer, broker assistance – absolutely all expenses that the client needs to pay for the delivery of a car from the USA to your country.
6. The time period when the service operates
As soon as the vehicle in the American port was loaded onto the ship and a photo report was made and before the car was unloaded in the Odessa port, the damage compensation service is in effect.
This also includes the time when the car is loaded and unloaded, and it is temporarily stored in the port for 30 days, if necessary.
7. Franchise
The deductible represents the financial amount of damage that is not compensated. It is convenient that in case of minor damages, you do not start the process of assessing the amount of compensation, which is very expensive and requires the involvement of experts. The deductible is calculated taking into account the cost of the car at auction.
|
Franchise, $ |
Car price at auction, $ |
|
100 |
up to 5000 |
|
200 |
5000-10000 |
|
350 |
10000-35000 |
|
500 |
35000-75000 |
|
Compensation for damage individually |
more than 75,000 |
8. Compensation for damage: developed technology
Reimburse the damage in several successive stages:
- damage is being recorded in the American port;
- in the Odessa port, the damage that has appeared is recorded;
- inspect the damage;
- assess the damage;
- announce and pay compensation.
9. How damage is assessed: what guides calculations
The main thing is the assessment of an automotive expert. Thanks to the verdict of a professional, the amount to be reimbursed is determined. The expert is guided by the Methodology of conducting a commodity expert examination of wheeled vehicles. Based on the conclusion of the automotive expert, the damage is compensated with money, and they do not expect compensation in kind.
Given the modern possibilities of eliminating various troubles, we can safely consider buying cars from the USA . Any problems can be solved correctly, competently and professionally. And the companies that are engaged in the purchase and delivery of American cars have once again proved that they are more than responsible for their duties.
